Find MyKitchenMall's most common query answers, learn about our unique kitchen gadgets and shipping, how to wholesale, and more. If you don't see the answer to your question here, please check the Contact Us page for more contact information and send us your question.

You can just order from MyKitchenMall online website directly for samples. Or contact us freely.
Yes, We have a video for some of our products, which you can find on our Youtube. If you want the original video, just contact us.
Please use the contact us to submit your question and we will be glad to send the requested information to you.
Yes, we can send to amazon warehouse. We will offer different shipping options for you.
Extra product sourcing does not upset us. Just contact us and inform us of the item name, picture and quantity need, we will reply soon.
Normally samples can be ship in Same day or next day when the payment come. Bulk order will ship in 2-3days after payment come in, which means you may get your bulk package in 7days after payment. OEM order shipping time is different depending on different products.
Yes! We ship worldwide! We offer a good price from DHL/FEDEX for package over 21kg. If the package over 100kgs, we will offer more advantage shipping options. Please contact us for cost.
We always send a tracking number with your order. Please use your tracking number to track your package.
Unfortunately, we do not pay for taxes/duties. The shipping fee only pays for shipping to your country. DHL shipping is our preferred method for international shipping. They will contact you by phone before delivering your shipment.
Yes, We just take Denmark as an example. If the package is over 22kgs, It will take 5.69usd/kgs by DHL, 3.69usd/kgs by FEDEX.